Great to see authorities taking pretty much exactly the right approach towards "virtualization of life" ... Helsinki Police has been patrolling aka serving people in web (Facebook, IRC Gallery) since 2008. In average 20 various cases per week currently, and 2010 in total over 1000 sexual abuse (or someone trying to do one) cases was reported to police through their virtual community police force. Easy access (in the same environment where all friends are and big part of communication takes place) brings the police as close as they ever can?
I would have expected most of companies to do this virtualization of their services earlier than authorities.. instead of just starting to use socialized media as another push message channel.
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