HP.... Finnair ... Delta - changing preferences

HP..... We have bought 2 laptops over the 2 last years from HP - in total close to 2000€ which I think is pretty big amoutn of money in a household. As a gear really nice I must say. We bought the 1st one as Xmas present for the boys 2006. Worked fine. That's why we bought another one for Xmas 2007.
This last one was broke straight on - did not charge the it's battery at all. I took it to service December 29th. It took over 5 weeks to get it repaired and after all the only issue with it was the battery. Anttila/HP service promised to come back on reimbursing something on the way too long service time but even after series of phone calls nothing so far.
The first laptop from 2006 started first to use it's cooling constantly about the same time we bought the next one, and then it just went dead after some time....
HP website in Finland guided to a service point which has not been there since Dec 27th. Very nice = absolutely the last HP gear our family will ever spend our € to.
Challenging business since it not about the gear but also how you handle the total life cycle of the gear. (btw I have had 5 IBM laptops with no probs ever...)

Finnair..... my favorite airline so far. Seems that in their quest of corporate effectiveness they have definately taken the fleet-in-air-time/maximise the return on the fleet investment as their key target and into extreme over the customers. In pratice this means eg that any delay on any single long distance airplane will simply be paid by Finnair's customers. Our short SFO vacation started "nicely" with 6 hours delay in Helsinki-Vantaa. (They gave basically an additional delay announcement every hour.) We missed of course our connection to SFO. Food was absolutely ______ - all three of us felt like ___ afterwards even thinking of it (for some days). On the way back again late arrival of the plane from Helsinki made us miss the slots in JFK so nice rough hour waiting in taxi queue. I have actually never been in that tighly packed MD-11. Finnari cabin crew is still great thought but anyway - fare well Finnair for overseas flights until you put the customer in front again.

I have had lot of doubts on US airlines, which this trip quite honestly removed totally. In the next US flight I'll invest my money to US airline or BA.